Merchant Terms and Conditions

2.1 VoCo Connect provides a digital voucher platform enabling merchants to create, distribute, and validate vouchers.

2.2 Services include voucher creation tools, QR code generation, Apple Wallet integration, validation systems, and usage analytics.

2.3 We provide technical infrastructure only and do not guarantee voucher redemption rates or business outcomes.

2.4 Service availability is subject to maintenance windows and technical requirements.

4.1 You must provide accurate business information including a valid Australian Business Number (ABN).

4.2 We reserve the right to verify your business credentials and may request additional documentation.

4.3 You must promptly update account information when changes occur to your business.

4.4 Only authorized representatives of your business may access and manage your account.

5.1 You are solely responsible for voucher terms, conditions, and redemption value.

5.2 Voucher terms must comply with Australian Consumer Law and applicable regulations.

5.3 You must clearly specify voucher validity periods, restrictions, and redemption conditions.

5.4 You cannot create vouchers that violate laws or these Terms.

5.5 We may remove vouchers that appear fraudulent or non-compliant.

6.1 Service fees are charged according to your selected pricing plan as communicated separately.

6.2 Fees are typically charged monthly and invoiced in advance unless otherwise agreed.

6.3 Payment is due within 30 days of invoice date unless alternative terms are agreed.

6.4 Late payments may incur fees and may result in service suspension.

6.5 All fees are non-refundable unless required by law or agreed otherwise.

6.6 We may change pricing with 30 days written notice.

7.1 You must handle customer data in accordance with Australian Privacy Principles and applicable privacy laws.

7.2 You are responsible for obtaining necessary consents for customer data collection and processing.

7.3 We may provide you with customer usage analytics and redemption data.

7.4 You must not use customer data for purposes beyond voucher fulfillment without explicit consent.

7.5 Data breaches must be reported to us immediately and handled according to legal requirements.

8.1 The VoCo platform, including all software, design, content, and intellectual property, is owned by Fiscal Shrike Pty Ltd and operated by Voco Connect Pty Ltd.

8.2 You grant us a limited license to use your business name, logo, and branding for voucher display and platform operation.

8.3 You retain ownership of your business branding and marketing content.

8.4 You may not reverse engineer, copy, or create derivative works of our platform.

8.5 We may use anonymized usage data for platform improvement and analytics.

9.1 We strive to maintain 99% platform uptime but do not guarantee uninterrupted service.

9.2 Planned maintenance will be scheduled during low-usage periods with advance notice.

9.3 We provide support via email during standard business hours (Monday-Friday, 9 AM-5 PM AEST).

9.4 Critical system issues will be addressed with reasonable urgency.

10.1 You must comply with all applicable Australian laws including Consumer Law, Competition Law, and Tax Law.

10.2 You are responsible for any tax obligations arising from voucher sales or redemptions.

10.3 You must maintain appropriate business licenses and permits.

10.4 Advertising and promotional content must comply with Australian advertising standards.

10.5 You must not use the platform for illegal activities or prohibited business types.

11.1 Either party may terminate this agreement with 30 days written notice.

11.2 We may immediately terminate your account for:

• Non-payment of fees
• Breach of these Terms
• Fraudulent activity
• Failure to honor vouchers
• Legal non-compliance

11.3 Upon termination, you must honor all outstanding vouchers unless legally prohibited.

11.4 Outstanding fees remain payable after termination.

12.1 You indemnify Voco Connect Pty Ltd against claims arising from:

• Your breach of these Terms
• Your business operations or services
• Voucher terms or redemption issues
• Customer disputes not related to platform technical issues
• Your violation of laws or third-party rights

12.2 We indemnify you against claims arising from platform technical failures under our control.

13.1 Our liability is limited to the provision of technical platform services.

13.2 We are not liable for business losses, lost profits, or consequential damages.

13.3 Our maximum liability per incident is limited to the fees paid in the preceding 12 months.

13.4 These limitations apply except where prohibited by Australian Consumer Law.

14.1 Disputes should first be addressed through informal negotiation and good faith discussion.

14.2 If informal resolution fails, disputes may be referred to mediation in Queensland, Australia.

14.3 Unresolved disputes will be subject to Queensland court jurisdiction.

14.4 We will assist customers in resolving voucher disputes where appropriate.

15.1 Neither party is liable for delays or failures due to events beyond reasonable control.

15.2 Force majeure events include natural disasters, government actions, internet outages, and cyberattacks.

15.3 Affected parties must provide prompt notification and use reasonable efforts to mitigate impact.

16.1 We may modify, add, or remove platform features with reasonable notice.

16.2 Significant changes affecting core functionality will be communicated at least 30 days in advance.

16.3 You may terminate the agreement if modifications materially affect your business.

17.1 These Terms are governed by the laws of Queensland, Australia.

17.2 Any disputes will be subject to the exclusive jurisdiction of Queensland courts.

17.3 Australian Consumer Law protections apply where applicable.

18.1 We may modify these Terms with 30 days written notice.

18.2 Updated Terms will be posted on our website with a new "Last updated" date.

18.3 Material changes will be communicated via email to your registered business contact.

18.4 Continued use after the notice period constitutes acceptance of new Terms.

For support, billing, or Terms-related questions:

Email: [email protected]

Website: https://voco.net.au

Business Name: Voco Connect Pty Ltd

ABN: 87 688 761 015

Registered Office: Queensland, Australia